Aqua acquires established Japanese companies and takes over their stewardship with a long horizon. From there our own engineers work inside the company itself — sitting with the people who do the job, and building the software the business comes to run on.
Our model
AI FDE Investment
Forward Deployed Engineer
AI-driven investment, done one particular way. FDE stands for forward deployed engineer — an engineer who works on site, inside the company, building software beside the people who will use it, rather than writing recommendations for them.
Aqua is that engineer for the companies it invests in. The capital and the engineering come from the same place, and they stay for the same length of time. Strategy advice has its place — it is where our founder came from — but software only exists once someone builds it.
Built at Asagiri
Asagiri Inc. was the first company to join the group. Everything below was built there by Aqua's own engineers, and is in daily use today.
Reservations
One queue for every enquiry
Enquiries arriving by email, by telephone and through the booking sites land in a single queue. The system drafts the reply and holds the villa; anything unusual goes to a person.
First reply in minutes rather than hours.
Guest communication
Answers in the guest's own language
Before arrival and during the stay, guests write in English, Chinese or Korean and are answered in it, from the house rules and the property's own tone. A member of staff approves every message before it sends.
Overseas guests answered around the clock, without a night desk.
Housekeeping
A cleaning plan that rebuilds itself
Cleaning and linen runs are built from the day's arrivals and departures across villas that sit some distance apart, and rebuilt the moment a booking moves.
A same-day change no longer costs anyone a round of telephone calls.
Pricing
A nightly rate the manager approves
Rates are proposed from occupancy, lead time, the Karuizawa season and what comparable villas are asking. The manager sets the final number.
Rates looked at every day instead of once a season.
This is the record of one company — the first in the group.